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Solicitations
Solicitation Number :
*
150248.TB
Solicitation Status :
Closed
Solicitation Title :
WORKFORCE MANAGEMENT SOLUTION AND IMPLEMENTATION
PP Name :
Tasha Crawford
Phone :
916-732-6205
Email :
tasha.crawford@smud.org
Summary
Documents
Electronic Bid
Bidder Info
Supplier Postings
High Level Category Group(s) :
Material, Equipment, Supplies;Services
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Category(s) :
Computer, Software Specialized ;Computer, Software ;Services, Computer
Map to Bid Opening :
See Documents
Type :
RFP - Services (Request For Proposal)
Department :
Information & Technology
Broad Class :
Professional Services
Deadline Date:
9/10/2015
Time:
5:00 PM
Duration :
Work Location :
Licenses Required :
Description :
PLEASE SEE RFP DOCUMENTS FOR THE COMPLETE SCOPE. Sacramento Municipal Utility District (SMUD) is soliciting proposals for the procurement of Contact Center Workforce Management Solution. Our goal is to increase efficiency in the contact center by producing more accurate forecasts, streamlining scheduling processes and by providing a simple user interface for supervisors and agents. SMUD seeks a comprehensive solution that is technically accurate and reliable, easy to use, and allows for advanced forecasting and scheduling to include the ability to support back-office work. In addition, this comprehensive solution must provide automation and flexibility of forecasting, scheduling and the other components of a WFM solution, plus deliver performance dashboards and scorecards to Contact Center personnel. The solution must provide extensive tracking and reporting functionality, as well as the ability to view real time adherence of agent activity compared to schedule. An ideal solution must have the ability and flexibility to accommodate SMUD business rules, schedule restrictions, calculations and metrics.
Tech Contact :
Phone :
Email :
Pre Bid Conference:
Yes
Date :
8/19/2015
Time :
8:30 AM
Conference Attendance:
Recommended
Location:
See Documents
Address:
See Documents
Instructions:
An ONLINE ONLY Pre-Bid Conference is scheduled for 8:30 A.M. Wednesday, August 19, 2015. To attend the conference, follow the BLUE HYPERLINK ON ADDENDUM 1 that reads "Join Webex Meeting" Pre-proposal for RFP 150248TB Wednesday, August 19, 2015 8:30 am | Pacific Daylight Time (San Francisco, GMT-07:00) | 1 hr Join WebEx meeting Meeting number: 808 759 200 Meeting password: 150248Tb Join by phone +1-855-749-4750 US TOLL FREE +1-415-655-0001 US TOLL Access code: 808 759 200 Toll-free calling restrictions Can't join the meeting? Contact support.
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Description
File Format
Document Type
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All Solicitations
150248TB APPENDIX A - FUNCTIONALITY COMPLIANCE MATRIX
Solicitation
150248TB REQUEST FOR PROPOSAL
Adobe PDF
Solicitation
150248TB SAMPLE CONTRACT
Adobe PDF
Solicitation
150248TB WORD VERSION FILL-IN FORMS
Solicitation
All Addendums
150248TB - WORD FILL-IN FORMS VERSION 2
Addendum1
150248TB ADDENDUM 1
Adobe PDF
Addendum1
150248TB ADDENDUM 2
Adobe PDF
Addendum2
All Bid Results
NOTICE OF INTENT TO AWARD
Adobe PDF
BidResults
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Electronic Bidding is not available for this solicitation. Please see the solicitation documents for instructions on how to respond.
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Tech-Net Inc.
Prasad Ketireddy
Folsom,
888-666-6568 301
prasad@tech-netinc.com
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SAP America, Inc.
Frances Ford
Newtown Square,
610-661-3249
public-services.usa@sap.com
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Deloitte Consulting LLP
Sally Smith
Sacramento,
916-.28-8.3228
HERPFCoordinator@deloitte.com
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JLP International, LLC
Not Available
Not Available
Not Available
Not Available
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AssetWorks
Lynn Sons
Wayne,
610-225-8304
lynn.sons@assetworks.com
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Ardent Technologies Inc
Vas Appalaneni
Dayton,
937-312-1345
vendorregistration@ardentinc.com
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Aspect Software
Jon Relvas
,
602-282-1489
proposals@aspect.com
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