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Solicitation Number :
*
200121.SB
Solicitation Status :
Closed
Solicitation Title :
COLLECTION OF DELINQUENT CUSTOMER ACCOUNTS (RFP IN ARIBA; SEE INSTRUCTIONS BELOW
PP Name :
Sarah Boyd
Phone :
916-732-5767
Email :
sarah.boyd@smud.org
Summary
Documents
Electronic Bid
Bidder Info
Supplier Postings
High Level Category Group(s) :
Services
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Category(s) :
Services, Collections ;Services, TPA Third Party Claims Administration (WC, GL, LTD, etc.
Map to Bid Opening :
Type :
RFP - Services (Request For Proposal)
Department :
Customer Services
Broad Class :
Professional Services
Deadline Date:
1/5/2021
Time:
3:00 PM
Est. Amount :
$800,000.00
Duration :
3-5 YEARS
Work Location :
Licenses Required :
Description :
INSTRUCTIONS FOR RESPONDING TO THIS SOLICITATION: Using the Ariba Discovery link: http://discovery.ariba.com/rfx/9336576 Click ‘Respond to Posting’ follow instructions on login or register. Enter request with your company name, contact name, email address, and phone number in the Questions & Answers section. Click Send Buyer will receive email and invite you to the Solicitation. Note: Please do not respond directly to this posting, you must be invited to the Solicitation The Proposer shall provide all labor, material, and equipment required to perform the Service described as: COLLECTION OF DELINQUENT CUSTOMER ACCOUNTS Proposer shall provide the Sacramento Municipal Utility District (SMUD) with the full range of collection agency services required to collect monies due SMUD on a variety of accounts through direct contact, through another agency, and through legal action as necessary. Compensation shall be on a contingency basis in accordance with the collection fee schedule established in the resulting contract. The proposer shall provide all labor, material, and equipment required to conduct effective collection activities for charged-off SMUD accounts submitted for collection agency action following SMUD’s own collection effort. Collection agency qualifications and description of services required are further described in this Section. SMUD currently assigns delinquent accounts to one outside collection agency. Services of a collection agency shall be to collect delinquent electric accounts including commercial, residential, agricultural, accident damage related accounts, and employee disability reimbursement, employee loans that were financed such as computer and student loans. It is SMUD’s intention to continue assigning to one collection agency who would also consider accepting secondary accounts. If the proposer is unable to provide the type, quantity, and quality of services specified in the contract, or to service SMUD’s reasonable requirements for the duration of the contract period, SMUD reserves the right to select an alternate or additional agency (s) to supplement the contracted services. SMUD intends to award one three-year contract, with two optional one-year extensions.
Tech Contact :
Phone :
Email :
Pre Bid Conference:
Yes
Date :
12/10/2020
Time :
2:00 PM
Conference Attendance:
Recommended
Location:
On-Line only (SKYPE)
Address:
Instructions:
INSTRUCTIONS AND LINK TO THE VITUAL PRE-BID MEETING ARE INLCIDED IN THE RFP DOCUMENT IN ARIBA DISCOVERY
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Click on link to view a specific solicitation document or select checkboxes and then click (Download) to save selected files on your computer
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Electronic Bidding is not available for this solicitation. Please see the solicitation documents for instructions on how to respond.
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