E-mail Address
(User-id)
Password
Forgot your userid or password?
EBSS Home
Register as a New User
Search for:
Solicitations
Bid Results
Supplier Postings
Category List
Small Business Certification for the SEED Program
Home
Print
Help
Solicitations
Solicitation Number :
*
080359.MF
Solicitation Status :
Closed
Solicitation Title :
EMPLOYEE & CUSTOMER ENGAGEMENT SURVEY SERVICES
PP Name :
Melvin Fong
Phone :
916-732-6532
Email :
mfong@smud.org
Summary
Documents
Electronic Bid
Bidder Info
Supplier Postings
High Level Category Group(s) :
Services
Help
Category(s) :
Services, Consulting, Human Resources ;Services, Consulting, Management ;Services, Telephone, Mail and Focus Group Surveys
Map to Bid Opening :
SMUD Headquarters
Type :
RFP - Services (Request For Proposal)
Department :
Customer Services
Broad Class :
Professional Services
Deadline Date:
7/24/2008
Time:
5:00 PM
Est. Amount :
$525,000.00
Duration :
3 Years
Work Location :
Contractor/District Facilities
Licenses Required :
None
Description :
SMUD is soliciting the services of a qualified Contractor to provide SMUD with measurements of employee and customer engagement that will result in sustainable engagement strategies. The Contractor shall provide all labor, transportation, materials, insurance, equipment and all other incidentals required to administer, analyze, and report results of a customer and/or employee engagement survey that has empirical data to support its validity and for benchmarking to other organizations. The survey will be distributed in a variety of channels as deemed most effective to achieve highest response rate. Objectives: Measure employee engagement Measure customer engagement Correlate employee engagement to customer engagement Benchmark utility and other industries in regard to employee and customer engagement Provide sustainable plans, methods, and tools for management to maintain and improve employee and customer engagement
Tech Contact :
Tom Jas
Phone :
(916)732-5319
Email :
tjas@smud.org
Pre Bid Conference:
Yes
Date :
7/10/2008
Time :
3:00 PM
Conference Attendance:
Recommended
Location:
SMUD Headquarters
Address:
6201 'S' Street Sacramento, Ca 95817
Instructions:
Proposers can also participate in the Pre-Proposal Conference via Teleconference Call. To participate in the teleconference, dial the Toll Free Number 888-309-5169 and enter the Participant Passcode 8386417 when directed. Make sure to email Melvin Fong at mfong@smud.org that you will attend the Pre-Proposal Conference via Teleconference.
Help
Click on link to view a specific solicitation document or select checkboxes and then click (Download) to save selected files on your computer
Description
File Format
Document Type
Select
All Solicitations
RFP 080359 MF Contract Sample
Adobe PDF
Solicitation
RFP 080359 MF Document
Adobe PDF
Solicitation
RFP 080359 MF Proposal Forms (Word Format)
Word Document
Solicitation
All Addendums
Addendum 1
Adobe PDF
Addendum1
All MISC
Pre-Proposal Conference Attendance Register
Adobe PDF
MISC
RFP 080359 MF Revised Bid Schedule (Word Format)
Word Document
MISC
Help
Electronic Bidding is not available for this solicitation. Please see the solicitation documents for instructions on how to respond.
Help
Edit Column
Delete Column
Company Name
Contact
City/State
Phone Number
Email
SEED Verified
Edit
Delete
KEMA
Michelle Swan
,
608-259-9152
michelle.swan@us.kema.com
Edit
Delete
mlu & Associates
Ulrey
,
510-501-7393
mark.ulrey@att.net
Edit
Delete
KEMA, Inc
Jennifer Krabbenhoeft
,
303-909-3985
jennifer.krabbenhoeft@kema.com
Edit
Delete
Lee Hecht Harrision
Susan Horowitz
,
408-453-7722
susan.horowitz@lhh.com
Edit
Delete
Trellist Marketing & Technology
Solero
,
302-442-6104
nsolero@trellist.com
Edit
Delete
DRI Consulting
Megan Brogger
North Oaks,
651-415-1400
meganbrogger@dric.com
Edit
Delete
SilverStone Group
Merle Riepe
,
402-964-5515
mriepe@ssgi.com
Edit
Delete
Ipsos Reid
Heather Duncan
Calgary,
403-294-7383
heather.duncan@ipsos-na.com
1 of 12 Prev
Next
Help
You must log in to create or edit postings.
Edit Column
Delete Column
Company Name
Contact
Reason
Date Added
Posting Due Date
Edit
Delete
Freeman, Sullivan & Company
Daniel Engel
Sub Contractor Seeking Prime Contractor
7/8/2008 9:21:35.440 AM
7/17/2008 5:00:00 PM
Edit
Delete
Wilson Research Group
Larry Wilson
Sub Contractor Seeking Prime Contractor
7/11/2008 1:09:23.70 PM
7/21/2008 5:00:00 PM
Edit
Delete
916 Resources, Inc.
Kevin Hrim
Sub Contractor Seeking Prime Contractor
7/16/2008 11:28:29.557 AM
7/22/2008 5:00:00 PM
Edit
Delete
SmartyPants Research Services, LLC
Marjorie Desgrosseilliers
Sub Contractor Seeking Prime Contractor
7/16/2008 2:22:44.890 PM
7/23/2008 5:00:00 PM
Edit
Delete
TBEnterprises
Terri Bianco
Sub Contractor Seeking Prime Contractor
7/18/2008 12:48:27.370 PM
7/25/2008 5:00:00 PM